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Customer Success Manager

Scortex is hiring!

About

At Scortex, we love factories. The smell of grease, the sparks of welding, the jingling of conveyor belts. We appreciate the beauty of a well-crafted industrial process, delivering value at a massive scale in the physical world.

That is why it pains us to see manufacturing companies struggle with their quality. Throwing away parts by the thousands, or missing the needle in the haystack, letting faulty products slip through their tired eyes, despite all their efforts. We decided to solve this major headache of theirs, by building the required technology and making it accessible to everyone.

Leveraging machine learning, our platform allows customers to:

  • detect faulty parts on a production line, automatically, in real-time,

  • know and understand quality issues at a large scale,

  • dynamically improve the quality of the production.

Scortex is a team of passionate individuals, in a unique blend of the tech and manufacturing worlds. Obviously, we have a flexible hybrid/remote work policy.

Job Description

As Customer Success Manager, you will be in charge of onboarding our customers with Scortex products, as well as optimising their usage. You will becomes their privileged contact and must establish a relationship of trust. You will be working closely with a talented cross-functional team including Field applications, Product, and Sales. The Customer Success Manager is responsible for maximising the value of the relationship for both Scortex and the client.

Your main responsibilities will be:

  • Planning the deployments of our product units on the customers' sites;

  • Working with the customers to coordinate goals, project status, and site visits;

  • Creating, managing, and maintaining overall deployment schedule and roadmap including: defining clear tasks, milestones, and deliverables;

  • Collecting customer feedback and feature propositions and convey them to the product team;

  • Solving issues proactively to minimise our churn rate;

  • Detecting potential sale opportunities from customer visits and interviews;

  • Mapping the client organisation and understand all key stakeholders (decision-makers, influencers, blockers, etc.);

  • Defining and tracking performance indicators of the products deployed.

Preferred Experience

== Key Skills ==

  • Strong organisation and communication capabilities

  • Customer & User-centric mindset

  • Strong project management skills

  • Ability to prioritise and make decisions efficiently

  • Ability to present complex ideas to leadership teams at large manufacturing companies

  • Handle customers complaints and objections

  • Proactive critical thinking

  • Business-level English and French are a must-have

  • Interest in new technology such as machine learning, Industrial Internet of Things, Industry 4.0 as well as digital transformation.

== Work Experience ==

  • Minimum 3 years of experience at an equivalent job

  • Experience working with (or for) large enterprises

  • Knowledge and experience with quality standards and processes for manufacturing companies

Additional Information

  • Contract Type: Full-Time
  • Start Date: 01 November 2023
  • Location: Paris
  • Education Level: Master's Degree
  • Experience: > 3 years
  • Possible partial remote
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